Help
Support
Last updated: September 17, 2026
Support for Human Hope Daily is provided directly by the team at Human Hope Foundation. Most questions are answered on this page; for anything else, write to us and a real person will reply.
Contact
- Email: [email protected]
- Hours: Monday to Friday, 9:00–17:00 Mountain Time (excluding US federal holidays)
- Reply time: within 2 business days, and usually the same day during support hours
- Post: Human Hope Foundation, 1501 Hermosa Dr NE, Albuquerque, NM 87110, United States
To help us answer quickly, please write from the email address you used at checkout and include your order number (it is on your Stripe receipt and in your access email). Never include your full card number in an email; we cannot use it and do not want it.
Common questions
I didn't get my access email
The access email is sent to your checkout address within minutes of payment, but please allow up to 24 hours. First check your spam, junk and promotions folders and search your mailbox for "Human Hope Daily". Then check the address on your Stripe receipt for a typo. If the email is still missing, write to us with your order number (or the name on the card and its last four digits) and we will resend it or correct the address. If a delivery problem on our side delays your access, your access period is adjusted so that you lose nothing. Details are in the Delivery Policy.
How do I install Human Hope Daily as a web app?
Human Hope Daily runs in your browser, so there is nothing to download from a store. Open your personal link, then: on iPhone or iPad in Safari, tap Share and choose "Add to Home Screen"; on Android in Chrome, tap the three-dot menu and choose "Install app" or "Add to Home screen"; on a computer in Chrome or Edge, click the install icon in the address bar, or in Safari on Mac choose "Add to Dock" from the File menu. The app then opens full-screen with its own icon. Installing is optional; a normal browser tab works just as well.
I want to change the email on my account
Your email is both your sign-in and the address we use for service messages, so we verify changes carefully. Write to us from your current address with the new address you want to use, and we will send a confirmation link to both. If you no longer have access to the old address, write from the new one with your order number and the name on the card and its last four digits, and we will verify you another way. Your journal, reading progress and access period all move with you.
How do I request a refund?
Every first purchase has a 14-day money-back guarantee from the purchase date, including the Lifetime plans. Email us with "Refund" in the subject line and your order number; no reason is needed. We confirm within 2 business days and refund to your original payment method through Stripe within 10 business days, and your bank may take a few more days to show it. After 14 days, refunds are available only if the service was unavailable for more than 7 consecutive days or you were charged in error; duplicate purchases are always refunded. See the Refund Policy.
How do I delete my data?
You can export your prayer journal at any time from Settings. To delete your account and everything in it, write to us from your account address with "Delete my account" in the subject line. We confirm the request, delete your journal, Scripture Guide history and profile within 30 days and send you a confirmation. Order records needed for accounting are kept as described in the Privacy Policy. If your access has simply ended, your journal is deleted automatically 30 days later unless you buy a new plan first.
How do group seats work?
The Group Leader Kit (12 months) and the Family Circle plans let the purchaser invite members from inside the app. Each member receives their own invitation email, signs in with their own address and keeps a private journal that the leader cannot read. Members can be added or removed at any time, but every member's access ends on the purchaser's end date. Unused seats can be refunded on request; seats that have been assigned cannot, except under the exceptions in the Refund Policy. If your group needs more seats than the kit includes, write to us and we will help.
Other topics
- Sign-in problems. Tell us which device and browser you are using and what you see on screen; a screenshot helps.
- Audio or reading-plan issues. Include the devotional or plan name and the date it happened.
- Scripture Guide allowance. Eligible plans include 150 messages per month; the counter and reset date are shown in the app.
- Accessibility. If any part of the app is hard to use with a screen reader or keyboard, tell us so we can fix it.
If you are in crisis. Human Hope Daily and the Scripture Guide are spiritual and educational tools, not counseling or emergency services. If you are in crisis in the United States, call or text 988 (Suicide and Crisis Lifeline), available 24 hours a day, or call 911 in an emergency. Outside the United States, contact your local emergency number.
Policies
Our full terms are published on this site: the Refund Policy, Delivery Policy, Terms of Use, Privacy Policy and Legal Notice & Transparency, which lists the foundation's registration details (New Mexico Secretary of State Business ID 3302198; EIN 42-5098932). Human Hope Foundation is a domestic nonprofit corporation organized under the laws of the State of New Mexico; its federal tax-exempt status has not yet been recognized by the IRS, so purchases are not tax-deductible.