Policy

Refund Policy

Last updated: September 17, 2026

This policy explains when Human Hope Foundation ("we", "us" or "our") refunds payments for Human Hope Daily access plans purchased at https://humanhopefoundation.com, how to ask for a refund and how long it takes. It forms part of our Terms of Use. Human Hope Daily is a digital product delivered online, so there are no physical returns; see our Delivery Policy for how access is delivered.

1. What you are paying for

Every Human Hope Daily plan is a single, one-time payment in US dollars for a fixed access period (from 30 days to 24 months) or for lifetime access. There is no subscription, nothing renews automatically and we never charge you again unless you choose to buy another plan. Because there is no recurring charge there is nothing to cancel; when a period ends, access simply stops.

2. 14-day money-back guarantee

If Human Hope Daily is not right for you, you may request a full refund within 14 days of the purchase date shown on your Stripe receipt. You do not need to give a reason.

• The guarantee applies to your first purchase of any plan under a given checkout email, from Hope Starter ($25) to Lifetime + Foundation Circle ($200).
• A later purchase made after a first plan has been refunded is final, except as described in Sections 4 and 5.
• Your access ends when the refund is issued. Your prayer journal remains available for export for 30 days afterwards.

3. How to request a refund

1. Email [email protected] from the address you used at checkout, with "Refund" in the subject line.
2. Include your order number (it is on your Stripe receipt and in your access email) and the plan you bought.
3. We confirm your request within 2 business days and issue the refund within 10 business days of receiving it.

Method. Refunds are issued only to the original payment method, through Stripe, our payment processor. We cannot send a refund to a different card or account. Your bank or card issuer may take a further 5–10 business days to show the credit.

Confirmation. We email you as soon as the refund has been issued.

4. After the 14-day window

Once 14 days have passed, payments are final and no refund is due for unused time, change of mind or not using the app. There are two exceptions:

• Extended unavailability. If Human Hope Daily is unavailable to you for more than 7 consecutive days for reasons within our control, you may choose either an extension of your access period equal to the outage or a refund of the unused portion of your plan.
• Charged in error. If you were charged an amount you did not agree to, charged for a plan you did not select, or charged after a refund, we refund the erroneous amount in full as soon as we confirm it.

5. Duplicate purchases

If the same plan is charged twice, or you accidentally bought two plans when you only wanted one, email us with both order numbers. We refund the duplicate in full at any time, not only within the 14-day window, and keep the plan you intended to buy active.

6. Lifetime plans

Lifetime Access ($180) and Lifetime + Foundation Circle ($200) are covered by the same 14-day money-back guarantee as every other plan. After 14 days they are final, subject to Section 4. "Lifetime" means the lifetime of the Human Hope Daily service; the Terms of Use explain the notice you receive if the service is ever discontinued.

7. Group Leader Kit seats

The Group Leader Kit includes member seats that the leader assigns to individual people. A seat counts as used once it has been assigned and the member's invitation has been sent. Within 14 days of purchase the whole kit can be refunded under Section 2 if no seats have been used. Unused seats can be refunded on request as a proportional share of the kit price; used seats cannot be refunded, except under Section 4.

8. Proceeds and tax status

Each plan is sold at a single price that supports the charitable, educational and community programs of Human Hope Foundation. The price is not split into a product price and a separate donation, so when we refund a purchase we refund the entire amount. Human Hope Foundation's federal tax-exempt status has not yet been recognized by the IRS; purchases are not tax-deductible.

9. Disputes and chargebacks

If something is wrong, please write to us first. We reply within 2 business days and can usually resolve a payment problem within five business days, which is almost always faster than a bank dispute. If you file a chargeback without contacting us, we respond to it with the order confirmation, the delivery record of your access email, sign-in records and any correspondence. Chargebacks on plans that were delivered as described and fall outside this policy may be contested, and access under the disputed order may be suspended while the dispute is open.

10. Contact us

Human Hope Foundation, a domestic nonprofit corporation organized under the laws of the State of New Mexico (New Mexico Secretary of State Business ID 3302198; EIN 42-5098932)
1501 Hermosa Dr NE
Albuquerque, NM 87110, United States
Email: [email protected] (Monday to Friday, 9:00–17:00 Mountain Time)

Please include your order number in every message so we can help you quickly.